Reference

Read These Terms Before You Play

These terms set the rules for every cardcrush account — what you agree to when you join, how your PayPal, Venmo, or Play+ transactions are handled, and what happens if something goes sideways.

Account eligibility by statePayPal, Venmo & Play+ coveredDispute process outlinedTerms updated when required

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What These Terms Actually Cover

cardcrush Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

By opening an account on cardcrush, you accept these terms in full. They govern who can hold an account, how deposits and withdrawals move through PayPal, Venmo, and Play+, and what conduct gets an account suspended. You must be of legal age in your state and

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located in an eligible jurisdiction at the time you access the platform — eligibility is determined by state law, not by us alone. We reserve the right to update these terms when regulations or operational requirements change. When we do, we post a notice in your
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account dashboard and the updated version takes effect within the timeframe stated in that notice. Continued use of your account after the effective date counts as acceptance. If you disagree with a change, your option is to close your account before the effective date. Payment transactions
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processed via PayPal, Venmo, or Play+ are subject to both these terms and the individual terms of those payment providers — in the event of a conflict, cardcrush terms govern the gaming relationship, while the payment provider's terms govern the transfer itself. Chargebacks initiated against legitimate
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gaming transactions may result in account suspension pending review.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

HOW WE HANDLE IT

Explore How We Enforce These Terms

Our approach to enforcing these terms is straightforward: documented, consistent, and explained to you before any action is taken. Account reviews, payment holds, and dispute escalations each follow a defined process, not a discretionary call. You can request the details of any decision that affected your account.

Account Security

We require identity verification before any withdrawal clears — this protects your account from unauthorized access and keeps payment rails like PayPal and Venmo secure end-to-end.

Data Retention

Your account data, transaction records, and the version of the terms you accepted are retained in line with applicable state requirements. You can request a summary through the Help Center.

Cookie Policy

We use session and preference cookies to keep your account state consistent across mobile and desktop. You can manage cookie preferences in your browser settings without losing account access.

Dispute Escalation

If a terms dispute isn't resolved through live chat or email, you can request formal escalation. We document every step and notify you of the outcome within the timeframe stated in your case confirmation.

TERMS CONTACT

Reach Us About Your Account Terms

Got a question about how a specific clause affects your PayPal withdrawal, or want to request a copy of the version of the terms you agreed to? Our support team handles terms-related questions through the channels below. Players in Columbus and Charlotte have used live chat most often for quick account-policy clarifications.

Team online

Live Chat

Open the chat widget from any page on cardcrush to reach an agent who can explain a specific terms clause or walk you through an account dispute step by step.

Email Support

Send a written terms inquiry to our support address found in your account settings. Written requests are useful when you need a documented response or a copy of a prior agreement version.

Account Help Center

The Help Center inside your account dashboard has a dedicated Terms section where we break down the most commonly asked clauses in plain language before you contact an agent.

Answers to Common Terms Questions

These are the clauses and account situations our members ask about most. If your question isn't here, live chat is the fastest path to an answer.

Access to cardcrush depends on state law. Where you're located at login determines eligibility — the terms apply uniformly to all eligible accounts, but availability itself is state-specific.

Funds held in your account balance remain yours during a review period. We contact you via email with next steps, including how to request a withdrawal of your balance through PayPal if eligible.

Yes. Submit a written request through the email support channel in your account settings. We'll send you the version that was current on your registration date within a reasonable timeframe.

Go to Account Settings and select Close Account before the update's effective date. Any remaining balance will be processed through your verified withdrawal method, such as Venmo or Play+.

Chargebacks on legitimate gaming transactions trigger an automatic review. Your account may be held during that review. We'll reach out to resolve the dispute before any permanent action is taken.

We update terms when regulations or operational requirements change — not on a fixed schedule. You'll see a notice in your account dashboard with the effective date and a summary of what changed.

Reference

Terms & Conditions

Access may be available only in states where local law permits.

AccountRegister InfoBoxing Player Props Infocardcrush Banking Guide

Read These Terms Before You Play

Explore How We Enforce These Terms

Account Security

Data Retention

Cookie Policy

Dispute Escalation

Reach Us About Your Account Terms

Live Chat

Email Support

Account Help Center

Answers to Common Terms Questions

01 Do these terms apply differently depending on my state?

02 What happens to my PayPal deposit if my account is suspended?

03 Can I request a copy of the terms I agreed to when I opened my account?

04 How do I close my account if I disagree with a terms update?

05 Does filing a chargeback through Venmo affect my account standing?

06 How often do the terms change, and how will I know?

Terms & Conditions

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